How to deal with HV error in Dose 1?
When you see HV error message in Dose 1 like below, the following steps help you find the root cause:
Clean all the connectors, including connectors on extended cable, chamber and dose1. Try again after cleaning, if the problem continues, please go to Step 2.
Disconnect extended cable and chamber from dose1, then try to apply HV on dose1
If the error message appears, the does 1 is damaged, please go directly to step 5
If does 1 is working fine, the problem may from cable or chamber, please go to step 3
Connect ONLY extended cable to dose1, and try to apply HV
If error message appears, the extended cable is damaged, please go directly to step 5
if not, the cable is also ok, then go to step 4
Connect ONLY chamber to dose and try to apply HV.
If error message appears, the chamber is damaged, please go directly to step 5
if not, the chamber is ok. Assemble everything and try again. If the problem continues, please go directly to step 5
Contact IBA dosimetry service in your region, inform them of your name, institution name, the error description, results of the above tests and SN of damaged hardware. We will help with the hardware repair process.