How can I redeem a ticket code which I received from IBA in the Support Portal?
Log-in the Support Portal. In case you do not have an account please register.
Copy the ticket code from the email you received.
Paste the ticket code in the "Enter your code" box on your portal start page and hit Start Download.
Attention: Please be aware that only the recipient of the upgrade ticket code can redeem it. It is not possible that you use your colleagues ticket code.