My BP2 hand control displays asterisk ( *** ) instead of sensor position like below, what can I do?
If you see your hand control displays, please follow below steps for troubleshooting:
Check the pins of two cables:
- control cable (between CCU and water phantom)
- hand control cable (between hand control and control box on the phantom, there are 4 pins in the connector)
if you see any damage there, please contact IBA dosimetry service for cable repair
Check the firmware version hand control, the latest version is 6.01, if it is not the latest, upgrade firmware to the latest. You can find a detailed step in How to update firmware for CCU and hand control?
If still no help, go to step 3.
Connect water tank to your PC, are you able to control sensor movement via myQA accept software?
If yes, most likely only the hand control is damaged; if no, the i buttons in the control box are damaged. In either case, please contact IBA dosimetry service for repair.