I click “Measure Background” in Compass. Even though the progression bar shows that the background measurement is done the background measurement does not stop. What can I do?
Please go to Allowed apps and check whether Beam Commissioning and Compass is enabled for the Domain, Private and Public. If you cannot find the two features in the list click Allow another app and look for it (Path: C:\Program Files\IBADosimetry\COMPASS 2018).
After Beam Commissioning and Compass is allowed to communicate through the firewall start the background measurement again. It should now stop as excepted. If you still have problems please contact the IBA service team.