There are some devices to be sent back to IBA Dosimetry Schwarzenbruck. and I want IBA Dosimetry to pick up the device from my site, what information is needed?
In order to arrange a pickup service, please firstly contact our service department to get the RMA form.
Secondly, please provide below information to our service colleagues:
- Device info: Device name, part number, and SN (you can find it in the RMA form)
- Address: The exact address where our delivery partner is able to find the device mentioned above
- Contact person: Contact person's Name and contact details (phone/mobile phone number, email and etc.)
If you have other requests, or any special situation (eg. transportation box is needed), please let us know before when requesting the RMA form.