myQA PROactive software doesn't work, what can I do for troubleshooting?
The troubleshooting procedures can be different according to the specific situations, but most of the time the below steps help:
Clear the Brower's data.
Please clear local storage, and empty the cache.
Then open the browser's developer tools (for Chrome and Edge, click ... - More tools - Developer tool). With the developer tools open, please empty cache and hard refresh.
Stop and restart the myQA PROactive Windows service.
If the problem still continues, please collect the error message and the log files on C:\Program Files\IBA Dosimetry\myQA PROactive\logs, and contact our IBA Dosimetry service team in your area. How can I contact the IBA Dosimetry Service and Support team?