Question
How do I troubleshoot the CCU underflow error message in myQA accept Software?
Answer
This error message can be seen in the Controller Panel under the Info List, as shown below:
Please follow these steps to troubleshoot this issue:
Step 1
This 30003-Electrometer 1 Underflow error is related to the setup. Please verify that the sensors are placed in the active field area and that the sensitivity range is selected correctly.
Additionally, refer to the screenshots for further guidance
:
Step 2
Power Cycle the CCU: Turn off the CCU, wait for a few minutes, and then turn it back on. This can sometimes resolve temporary issues.
You can also reset the CCU by pressing the reset button for 10 seconds.
Check Connections: Ensure that all cables and connections to the CCU are secure and properly connected.
Step 3
Furthermore, kindly clean the connectors if you have an air canister and restart the CCU
Step 4
If the issue persists share the .opab file with the service team and log the file as well:
Where can I find the myQA Accept log file? – IBA Dosimetry Service & Support (iba-dosimetry.com)