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How to Fix When SRS Showing Offline

  • Updated

Summary:

This article provides a troubleshooting guide to resolve the issue of SRS showing offline. Follow these steps to identify and fix the problem.

Table of Contents:

  1. Possible Causes

  2. Step-by-Step Troubleshooting

  3. Additional Tips

  4. Contact Support

1. Possible Causes

SRS may appear offline due to:

  • Service interruptions.

  • Incorrect network settings.

  • Licensing issues.

  • Hardware malfunctions.

  • Firewall or security configurations blocking connectivity.

2. Step-by-Step Troubleshooting

Step 1: Check the SBRT Service

  1. Verify that the SBRT service is running on the system.

  2. Restart the service if it is stopped.

  3. verify the version of SRS installed.

Step 2: Verify License Status

  1. Open the IBA License Manager.

  2. Confirm that the license for SRS is active and valid.

  3. Renew the license if it has expired.

Step 3: Verify IPv4 Settings

  1. Navigate to the network settings.

  2. Ensure that IPv4 settings are set to "Automatic" (DHCP).

  3. Save any changes and restart the network adapter if needed.

Step 4: Check the Ethernet Cable

  1. Inspect the physical condition of the Ethernet cable.

  2. Replace the cable if it is damaged.

Step 5: Verify Firewall Settings

  1. Check the firewall configuration on the system.

  2. Ensure that ports required for SRS and myQA communication are open.

  3. Add exceptions for SRS and myQA applications if necessary.

Step 6: Verify Ethernet Settings

  1. Confirm that the Ethernet settings are correctly configured for SRS.

  2. Update the settings if mismatched.

Step 7: Verify the Bonjour Service

  1. Ensure that the Bonjour service is up and running on the system.

  2. Restart the service if it is not active.

3. Additional Tips

  • Ensure the system has a good resources.

  • Review the system logs for any error messages.

4. Contact Support

If the issue persists after following these steps, contact our support team for further assistance. Provide detailed information about the steps you've taken and any error messages encountered.

Conclusion

By systematically troubleshooting the possible causes, you can resolve the issue of SRS showing offline. Maintaining proper network and service configurations ensures optimal performance.