myQA Platform
- How to upgrade to myQA 2020-002 Core (Platform, Patients, Machines, FastTrack)?
- How to upgrade to myQA 2020-002 from a previous version?
- What's new in myQA 2020-002?
- How to verify the integrity of the myQA 2020-002 upgrade installer with checksums (CRC, SHA)?
- Where to find the myQA User Manuals?
- Is it possible to compare profiles from MatriXX with water phantom scans in myQA?
myQA Patients
- How to resolve Error 106 with Matrixx when used with a Proton machine?
- How to solve the issue "A measurement using the Movie mode is not saved"?
- How to get started with myQA Patients?
- How to measure a long plan in myQA Patients? How to combine two fields/measurements?
- I forgot to apply LUT before myQA Patient measurement, can I do it after measurement as well?
- What to do if the transversal/ sagittal/ coronal dose plane it is not displayed correctly in myQA Patients?
myQA Machines
- How to setup Gantry Sensor +?
- Can Matrixx Resolution use the StarTrack* Energy Verification Plates?
- How to import measurement results from an Excel spreadsheet to myQA Machines?
- Why I cannot see any machines in myQA Machines?
- How do I delete old task results in myQA Machines?
- In myQA 2019-002 or higher version, Sphinx Plugin doesn't apply the shift setting, what can I do?
myQA Cockpit
- How to upgrade to myQA 2020-002 Cockpit?
- How to solve the "Cockpit is not licensed" issue even though the client is licensed?
- How to solve the IBAWebserverWrapper issue in Cockpit?
- How to connect myQA Cockpit to the Database when myQA Cockpit itself is not installed on the server?
- How to create a SQL User?
- How to change the status type of the IBAWebserverWrapper for Cockpit?
myQA Daily
- How to verify the myQA Daily software and firmware download?
- How to upgrade the myQA Daily Software?
- How to update the firmware for myQA Daily?
- How is the Beam Symmetry calculated in the myQA Daily?
- How is the flatness in the myQA Daily calculated?
- How to activate myQA Daily?
myQA Phoenix
myQA iON
- How to change the port of myQA iON?
- myQA iON Error in 3D Gamma Comparison
- What files are needed from the customer to generate a beam model for myQA iON and how long does it take?
- Why does IBA ask for anonymized patient data for myQA Ion?
- Is it possible to use Golden Beam Data for our myQA Ion Beam Model?
- Is it possible to use different HU curves/ CT scanners in myQA Ion?
myQA SRS
- How to resolve the error "Measurement was stopped because of too many lost frames." for myQA SRS?
- How to install myQA SRS Service Setup 1.16?
- How do I choose Reference and Compare Data for myQA SRS measurements in myQA Patients?
- What are the steps to install myQA SRS Service software to use myQA SRS device?
- What are the system requirements (hardware and software) for myQA2020_002 specially when used with myQA SRS?
- How to improve an unstable ethernet connection with the myQA SRS?
Compass
- How can I download and install the COMPASS Support Tool version 1.0?
- I want to create a Compass beam model myself, where should I start?
- How to perform measurement in Compass?
- How to perform detector commissioning in Compass?
- Is it possible to export plans directly to Compass from TPS?
- How to commission a Compass beam model?
SciMoCa
- What can I do when "Approve" or "Reject" does not work for a calculated plan?
- How to solve the issue: "Data transfer error on receiving: compression failure with specification: The compressed data stream did not start with 'B' 'Z' 'H'"?
- How to export the Monte Carlos calculated dose from SciMoCa?
- How to change the link in the automatic SciMoCa mailing?
- What's new in SciMoCa version 1.5.2.333x?
- How do I upgrade SciMoCa to a newer version?
MatriXX
- Where shall I set the effective point of measurement for the MatriXX Resolution?
- How to export the network settings of my MatriXX RESOLUTION?
- How to configure the MatriXX RESOLUTION network settings?
- What is the sensor array of MatriXX Resolution?
- Can I use GS+ with MatriXX Evolution?
- What kind of Bluetooth does the Gantry Sensor+ have?
Dolphin
Lynx and Sphinx
- How to solve the Lynx 2D issue: "Caution: No compensation matrix is selected!"?
- Lynx is not able to acquire image in myQA, but it works with Lynx2D, what can I do?
- What camera files are needed and what do the various files extensions mean for the Lynx when used in myQA and Lynx2D software?
- How can I change the lock code of the Lynx case?
- How to reset the camera memory of a Lynx?
- What is the recommended intensity/exposure of Lynx to get a good quality of image?
Zebra and Giraffe
- How to apply the dummy calibration when performing measurement for WET calibration?
- What kind of data are needed for Giraffe WET calibration?
- The Plateau Region of an SOBP curve acquired with the Zebra isn't flat. How can this be resolved?
- How can I delete the Uniformity Calibration previously done in OmniPro Incline?
- My Zebra/Giraffe cannot connect to Omnipro Incline, what shall I do?
- How is the measurement of Zebra or Giraffe corrected for its limited physical resolution of 2 mm?
Other products (software & hardware)
- How to update the firmware of 'Gantry Sensor+'?
- What's new in the firmware for myQA Daily and MatriXX Resolution Version 20210302-1328-77d0cd8?
- What is the allowed tolerance for the Gantry Angle Sensor+?
- What kind of batteries can be used for the Gantry Angle Sensor+?
- Can rechargeable batteries be used for the Gantry Angle Sensor+?
- What inserts are available for myQA SRS phantom?