myQA doesn't recognize Sphinx Compact, what can I do?

Question

myQA doesn't recognize Sphinx Compact in the Equipment Setup page, what can I do?

Answer

Step 1

Please make sure you have already setup the devices correct. You can find more information here: How Do I Set Up the Hardware and Software for the Sphinx Product?

Step 2

Make sure your firewall and antivirus software are disabled or have allowed myQA and Sphinx Compact connection.

Step 3

Please go to Windows Services, find IBA Dosimetry FlatPanel.Server and restart it.

Try the connection again. 

If the problem continues, please contact your IBA customer support team How can I contact the IBA Dosimetry Service and Support team?