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myQA machines: Folder Explorer Not Opening Due to Invalid TIFF Path in Database

  • Updated

Issue

The image folder explorer does not open when attempting to import TIFF files. This usually occurs after a previous TIFF import from a non-existent or inaccessible drive (e.g., F:).

Cause

The path to the last accessed TIFF folder is saved in the database (CFG_Setting table under the key Dicom.DicomTreeImportService.TiffPath). If this path points to an invalid or unavailable drive, the file explorer fails to open.

How to Check

Run the following SQL query to check the current TIFF import path:

 
SELECT TOP (1000) [Id], [Key], [Value], [UserId], [MachineName], [Workspace] FROM [myQA-MainDB].[dbo].[CFG_Setting] WHERE [Key] = 'Dicom.DicomTreeImportService.TiffPath';

Check the Value field – if it's set to a non-existent drive (e.g., F:), this is likely the cause of the issue.

Resolution Options

Manually Update the Database Value

Update the path to a valid drive (e.g., C:):

 
UPDATE [myQA-MainDB].[dbo].[CFG_Setting] SET Value = 'C:' WHERE [Key] = 'Dicom.DicomTreeImportService.TiffPath';

This change should immediately allow the file explorer to open correctly on the next import attempt.