DOSE-X - Common System Notifications – IBA Dosimetry Service & Support

Description	Recommended Action
Internal power supply error The supply voltage provided by the internal power-supply to the DOSE-X electronics is out of the allowed range.	Power-cycle the device (turn it off, disconnect and reconnect the power source, and then turn it back on). If the error persists, contact IBA Dosimetry Service.
Internal system voltage out of range. An internal system voltage has been detected to be out of range.
Checksum error in non volatile Baseboard memory Memory corruption has been detected.
Checksum error in non volatile Electrometer memory Memory corruption has been detected.
System fan malfunction The system fan does no longer rotates, turn off the DOSE-X to avoid overheating!
Internal system voltage out of range An internal system voltage has been detected to be out of range.	Turn off the device and wait for 5 minutes before turning it back on. If the error persists, contact IBA Dosimetry Service.
Admin authentificaiton failed	Ensure that the password is correct. In the event of a lost admin password, user can reset the admin password by enter admin password reset token in the admin setting menu.
Admin password has been reset	Contact your system admin for the new admin password.
Detector Bias Voltage out of range. The detector bias voltage could not be to the required level, this may be caused by insufficient isolation (or short) of a guarded detector when trying to apply bias voltage to a detector using a grounded biasing scheme (link to the section with the description) by insufficient isolation (or short) of the Bias Voltage connection when trying to apply bias in guarded mode, and at the same time using a Triax to Coax BNC adapter	Check if the detector guard (when grounded), or Bias Voltage input is properly isolated, not shorted, and that the detector is suitable for use with bias (and no coax BNC adapter is used).
Detector k_Tp values out of range	Please check the entered values for k_Tp.
System temperature out of range	Only operate the DOSE-X within the given environmental range conditions (see Section 7.8). If the local conditions have been verified to fall within the correct range, a fault of the internal sensor is likely. Contact IBA Dosimetry Service.
System humidity out of range
System air pressure out of range
Error in data from Analog to Digital Converter In the event of a surge phenomenon (crosstalk caused by switching very large loads on the DOSE-X supply cable/power grid or a lightning strike in the power grid), the current measurement is aborted for safety reasons.	Before restarting the measurement, check the Diagnostic Functions of the device to ensure the system status is stable. If there are any issues with the device after the surge phenomenon, please contact IBA Dosimetry Service.
Overcurrent on electrometer input The current into the electrometer input exceeds the maximum rated input current for the range selected.	Select a range with lower sensitivity. If the problem persists, and it has been verified that the input current does NOT exceed the value specified in the Instructions for Use, a defect of the electrometer input is possible, contact IBA Dosimetry Service.
Power-on self tests failed The power-on self-test may fail if an external detector is connected.	To verify correct operation, place the protective cover on the electrometer input connector, then start the self-test in the menu. If the message persists, even with the protective cover placed on the electrometer input, contact IBA Dosimetry Service.
Real time clock battery voltage low The voltage of the internal real-time clock battery is low and probably needs to be re-charged.	Leave the DOSE-X turned on for a few hours. If the message persists, contact IBA Dosimetry Service.
An empty dose rate name is not allowed	The Dose rate field in the Detector Library must have a name (i.e., entered value).
Dose rate name already in use	Each Dose rate entered into the Detector Library must have a unique name (i.e., entered value).
Empty k_Q correction name is not allowed	Each k_Q correction in the Detector Library must have a name (i.e., entered value). Please ensure that both the Energy type and kQ Factor have been entered.
k_Q correction name is already in use	Each k_Q entered into the Detector Library must have a unique name (i.e., entered value).
An empty library name is not allowed	Each Detector or Machine in their respective libraries must have a name.
Library name already in use	Each Detector or Machine in their respective libraries must have a unique name.