Customer Support
Product independent information
Installation and Training
Service and repairs
- How can I arrange the pick-up of a device to send it in for a service order?
- Does IBA Dosimetry offer a meterological control (Messtechnische Kontrolle, MTK) on site also for therapy dosemeters?
- What is the difference between a SSDL and a factory calibration?
- Where can I download the Radiation Survey form when returning devices from a PT center?
- How can I send in equipment to IBA for calibration, repair or inspection? How can I request an RMA?
- What customer information is needed to prepare Data Processing Agreement?
Support Portal
- Where can I find my software license key in the Support Portal?
- How to reset my password for the Support Portal?
- How to download user manuals from the Support Portal?
- How to redeem a ticket without a code in the Support Portal?
- How to find the latest firmware version in the Support Portal?
- How to redeem your ticket code in the Support Portal?
Calibration (SSDL and factory calibration)
- Pre-filled Calibration Requests (Medical Imaging)
- Pre-filled Calibration Requests (Therapy)
- How to get a duplicate of a calibration certificate?
- Can I send non IBA Dosimetry equipment to IBA Dosimetry for a SSDL calibration?
- Can I send non IBA Dosimetry equipment to IBA Dosimetry for a factory calibration?
- How to fill the calibration request correctly?
Quick Installation guides
- How Do I Set Up the Hardware and Software for the Sphinx Product?
- How Do I Perform Typical myQA FastTrack Workflows?
- How Do I Perform Typical myQA Accept Workflows?
- How Do I Perform Typical myQA Patients Workflows?
- How Do I Perform Typical myQA Machines and Plugin Workflows?
- How Do I Setup Scanning Queues in myQA Accept?