IBA Dosimetry launches the new customer support portal 2026
Launch of Our New Customer Support Portal
We are thrilled to announce the upcoming launch of our new Customer Support Portal, which will be available in the coming weeks.
The new portal will be accessible via the existing portal link (iba-portal.com). If needed, the previous portal will still remain available through the new interface.
Everything at a glance – all in one place
The new Customer Support Portal provides a centralized and intuitive overview of your entire installed base. You gain full visibility of your products, software licenses, and support requests—all in one place.
Stay informed
An integrated newsfeed keeps you up to date with the latest product updates, service information, and important announcements. Relevant news is presented clearly, timely, and always accessible.
Full transparency on contracts and coverage
Easily check which devices are covered by warranty or service contracts, and see upcoming contract expirations at a glance. You can contact us directly through the portal to request additional information or discuss contract renewals.
Complete product overview
Explore your entire product portfolio, access detailed device information by serial number, and track service history and activities.
Efficient support management
Create support tickets directly in the portal and maintain full visibility over all requests within your organization. Track progress and communicate with us seamlessly—via the portal or your preferred channel (email, phone, or WhatsApp). All communication remains synchronized and transparent.
Easy access to software and documentation
Download the latest software versions at any time and benefit from continuous improvements and updates. Access all relevant documentation, including technical notes, instructions for use, and translations—always up to date and readily available.
License management made simple
Keep control of your software licenses with a clear overview and the ability to copy them directly into your license manager.
We look forward to welcoming you to the new portal.
Stay tuned and meanwhile - just have a look yourself...