Question
What to do when MatriXX/Startrack cannot connect to Device Setup?
Answer
When MatriXX/Startrack cannot connect to Device Setup, please follow below troubleshooting steps:
Step 1
Prepare the workstation:
- IP address setting: obtain an IP address automatically in IPv4
- turned off firewall and anti-virus software that may block hardware connection
Step 2
Connect hardware to pc with direction connection (a short single Ethernet cable)
Step 3
Power on hardware, and press the AUX button on the hardware for a few seconds
Step 4
Run Device Setup by right click- run as administrator, and check if it is working now. If the problem continues, please contact iba service for further assistance.