HV drops or is unstable in myQA Accept, what shall I do?
The following steps help you find the root cause:
Clean all the connectors, including connectors on extended cable, chamber and CCU.
Connect CCU to your workstation with one short Ethernet cable.
If the problem continues, please go to Step 2.
Disconnect extended cable and chamber from CCU, then try to apply HV
If it doesn't help, most possibly the CCU is damaged, please go directly to step 5
If it works fine, the problem may from cable or chamber, please go to step 3
Connect ONLY extended cable to CCU, and try to apply HV
If it doesn't help, the extended cable is damaged, please go directly to step 5
if not, the cable is also ok, then go to step 4
Connect ONLY chamber to CCU and try to apply HV.
If it doesn't help, the chamber is damaged, please go directly to step 5
if not, the chamber is ok. Assemble everything and try again.
Contact IBA dosimetry service in your region, inform them of your name, institution name, the error description, results of the above tests, and SN of damaged hardware. We will help with the hardware repair process.
Detailed contact information can be found here: How can I contact the IBA Dosimetry Service team?