An axis is not moving, what can be done for troubleshooting?
You may follow certain troubleshooting steps to solve the restricted axis movement with different reasons:
Reason: Axis position displayed at the remote control does not agree with the corresponding axis position of the phantom and shows an offset.
Troubleshooting: Checking position accuracy.
Reason: One or all axes cannot be moved, neither with the remote control nor with the myQA Accept software. The displayed position of the afflicted axis is somewhere out of the servo range, respectively, more than ± 239 mm (for X and Y-axis) or ± 205 mm (for Z-axis).
Troubleshooting: Carry out a zeroing at the actual axis position. Afterwards, the axis should work again, even if the zero position displayed at the remote control will not agree with the corresponding axis position. Repeat zeroing – Checking position accuracy.
Reason: At the remote control, all axis positions are displayed with ***.
1. Interrupted CAN-bus connection; can be caused by a defect in the servo control cable or connection box – contact your IBA agent.
2. In case that you own two different phantom systems from IBA, both with CCU control unit, the wrong servo control cable might be connected to the Blue Phantom2; please check label at cable of correct article number.
Reason: The TMR measurement cannot be started or the range is limited. Software displays water level incorrect and scan out of tank. Impossible to move one or more axis with the remote control, however, with the software the axis can be moved.
Troubleshooting: The TMR probe might be zeroed at a wrong position.
Drain the phantom and verify that the floater is at the bottom of the TMR pipe. Carry out a zeroing of the TMR probe by Redefine zero position, whereby the TMR probe is labeled with ‘W’ (water level sensor) at the remote control.
Reason: Impossible to move one or more axis with the remote control, however, with the software the axis can be moved.
Troubleshooting: Probably the remote control is defect – contact IBA service.