Why does Compass stop working after some seconds after upgrading from Windows 7 to 10?
After some seconds Compass will show the following error message: "Compass has stopped working".
The event log looks similar to:
Faulting application name: Compass.exe, version: 220.127.116.11, time stamp: 0x5ac7219a
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x2ea8
Faulting application start time: 0x01d6ee354d759cef
Faulting application path: C:\Program Files\IBADosimetry\COMPASS 2018\Compass.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll
Report Id: 0272e61d-d032-4735-b595-20f7734b4e39
Faulting package full name:
Faulting package-relative application ID:
This message can be misleading.
In some cases Windows uses a generic driver for the Nvidia graphics card after the upgrade to Windows 10. So, Compass is missing the correct driver (in this case the nvoglv64.dll is missing).
Reinstalling the original driver for the Nvidia graphics card for Windows 10 will solve the problem.