Although the MagicMaX software was installed to the matching version of the MagicMaX Device, the software is showing "The connected Device is not compatible", what can I do?
In some cases it can happen, that a second device is connected to the computer, which also uses a USB-to-Serial converter like the MagicMaX. The following steps give you guidance on troubleshooting of this issue.
Open the Windows Device Manager
Check if multiple devices are displayed in unter "Ports (COM&LPT):
Diconnect the device, which occupy the other USB Serial Port..
Restart the MagicMaX software - the connection with the device should be now possible.