Question?
Although the MagicMaX software was installed to the matching version of the MagicMaX Device, the software is showing "The connected Device is not compatible", what can I do?
Answer:
In some cases it can happen, that a second device is connected to the computer, which also uses a USB-to-Serial converter like the MagicMaX. The following steps give you guidance on troubleshooting of this issue.
Schritt 1
Open the Windows Device Manager
Schritt 2
Check if multiple devices are displayed in unter "Ports (COM&LPT):
Schritt 3
Diconnect the device, which occupy the other USB Serial Port..
Schritt 4
Restart the MagicMaX software - the connection with the device should be now possible.