How can I send my equipment to IBA Dosimetry for calibration, repair, or inspection.
How do I request a Return Material Authorization (RMA)?
Please send an email to:
email@example.com (Europe, Middle East, Africa)
firstname.lastname@example.org (USA, Canada, Latin America)
email@example.com (Asia Pacific, Australia, New Zealand)
stating the serial number of the device, your customer number (if available, if not your hospital name/ address) and your desired service for your equipment or a description of any abnormalities the devices are showing.
Within 24 hours a Customer Support Specialist will get back to you with the RMA document. The provided information will ensure a fast and smooth processing of your service order.
Afterwards you can ship in the equipment to the following address, ideally with a printout of the RMA document attached.
IBA Dosimetry GmbH
As soon as the device has arrived, you will receive a confirmation of receipt and further information throughout the service order process.