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  1. IBA Dosimetry Service & Support
  2. Licensing
  3. Licensing and activation problems

Licensing and activation problems

  • Why the myQA PROactive license doesn't work?
  • What can I do if the online activation with the License Manager (version 1.2.1 and older) does not work anymore or it shows the error message "Unable to retrieve Protection Key for Key ID ..."?
  • How do I install/update my License Manager to the latest version?
  • What URL's need to be Whitelisted in order to use the online activation option with the License Manager utility?
  • How to solve trouble with the HASP Driver (hasplms) during the installation?
  • Why is my software not running when I access it via any Remote Tool although I activated the license?
  • How do I update or reset the Windows license driver manually?
  • myQA Cockpit shows 'Cockpit is not licensed', what shall I do?
  • Why is the "Computer ID" empty when entering the License Number?
  • How to deal with cloned license?
  • How do I resolve the error message: “There is no Safenet LDK License Manager available” in the IBA License Manager.
  • How do I resolve licensing or activation problems?
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